Frequently Asked Questions

Q. What type of cell phone will I need to receive your alert service?

A. Any current cellular phone or email/text messaging device should be capable of receiving text messages, you'll just need to make sure the service is available.

Q. How can I test my phone?

A. Easily by going to our web site and testing your cell phone with our DBM1.

Q. Can I also receive e-mail alerts?

A. Yes XSM uses e-mails to test the system and to inform users of any changes in the system.

Q. Can I invest in Xstream Mobile Solutions?

A. Yes Xstream Mobile Solutions is a publicly traded company (XMSC.PK).

Q. DOES THIS SYSTEM SEND EMAILS, TEXT MESSAGES, PHONE CALLS, ETC.? CAN EMAILS AND TEXT MESSAGES BE SENT SIMULTANEOUSLY?

A. Our system sends emails, text messages or both. Messages can be sent independent of each other or sent to both email addresses and data devices (Cell phones, PDA’s, Blackberries, etc.) simultaneously. While we can offer the ability to reach landlines, we discourage it for reasons which will be outlined in subsequent responses.

Q. WHAT ARE YOUR HOURS FOR CUSTOMER SUPPORT?

A. Customer support service is available through email 24/7 and through support personnel available 9-5 Monday through Friday via telephone.